Telstra Image Alternative

Help for Whereis Everyone

How to create a Whereis Everyone web account

You will need to create a Whereis Everyone web account even if you have already registered for Whereis Everyone on your mobile.

Follow the steps below to sign up/register for the website for Whereis Everyone:

  1. From the home page www.Whereis.com/everyone click on the 'Register Now' button.
  2. Enter your mobile number in the field provided and click on enter. Please note that you have to have a Telstra mobile number/account to use this service. For more information on Telstra's NextG. network, or to sign up for a Telstra mobile account, go to http://www.telstra.com/nextg.
  3. An SMS message with a security code will be sent to the Telstra mobile number you nominated. This code is valid for 30 minutes from time it arrived on your mobile.
  4. Enter the code in the SMS Verification Code field provided and click on enter. The code will be a five digit number for example '15756'.
  5. The last step of the process is select an icon, register your details and select a password. Complete all the required fields.
  6. Once you complete your details scroll down to the pricing information.
  7. There are two ways you can chose to be charged for location searches.

    a. Casual - $0.50 per location search, or.
    b. $2.95 per month for unlimited location searches *subject to reasonable use policy.

    Telstra recommend that for the first month you sign up for a subscription of $2.95 per month, this way you can experiment with location searches with out worrying about the $0.50 charge each time you perform a location search. You can cancel the subscription for the next month at anytime and your subscription will be cancelled by no later than 6pm the next day. You will see charges appear on your Telstra monthly mobile account if you have a Telstra post paid account.

    Location Alerts are charged at $0.30 for each alert sent.

  8. Once you have entered your details and selected your charging option then click submit.
  9. An SMS will be sent to your phone asking you to accept your own invitation to Whereis Everyone. Please accept this invitation by sending this acceptance SMS.
  10. Once you accept, you will be sent a final verification SMS informing you that you are now registered.

Return to top.

How to log-in

  1. From the home page www.Whereis.com/everyone go to the Login to Whereis Everyone box and enter your Telstra mobile number and password in the fields provided. Please note that you have to have a Telstra mobile number/account to use this service. If you want to know more about the new Next G. network or sign up for a Telstra mobile account click here.
  2. Once you login you will arrive on the main screen, you will know when you are logged in as you will see a map of your approximate location.

Return to top.

How to retrieve your password if you've forgotten it

  1. From the home page www.Whereis.com/everyone select Forgot your password? from the login box.
  2. Enter your Telstra mobile number in the field provided and click enter.
  3. A SMS message with a security code will be sent to the Telstra mobile number you nominated. This code is valid for 30 minutes from time it arrived on your mobile.
  4. Enter the code in the SMS Verification Code field provided and click on enter. The code will be a 5 digit number for example '15756'.
  5. Choose a new password and confirm the password in the field provided and click enter.
  6. A verification SMS will be sent to your Telstra Mobile and an email sent to your nominated email address to confirm that your password has been updated.
  7. You will be returned to the login screen. Enter your password and proceed as you normally would.

Return to top.

How to add people

  1. Once logged in, click the 'Add Person' button in the 'People' section of the menu
  2. Click on Choose and select an icon that best represents the person you are inviting to your list of people.
  3. Enter their name and their phone number. The person you invite must be a Telstra mobile customer.
  4. Select Submit once you have entered their details.
  5. Until your person accepts the invitation will be stored in pending invitations.
  6. You will receive an SMS and notification on your screen both when the invite is sent and when the person accepts the invitation.
  7. Once the person accepts you can locate them and they will be displayed in the 'People' section of the menu.

Return to top.

How to locate people

  1. Go to the 'People' section in the menu . If you can't see any people it may be because the People section has to be opened. To do this, click on the number showing how many people are in your list, or the orange triangle next to that number (either one will work).
  2. Click the green 'Locate' button next to the person you want to locate.
  3. It will take a few seconds for a person's location to be found.
  4. Next to the person's icon you will be able to see the accuracy of the location search.
  5. If you wish to update the location of everyone in your list, then go to the bottom of the 'People' section and click the 'Locate All' button.

Return to top.

How to locate your own phone

If you misplace your own phone, you can use Whereis Everyone on the web to try to locate it. Because Whereis Everyone actually locates people's phone and not people themselves, you just need to locate yourself to locate your phone. To do this:

  1. Go into My Account, and press the green 'Locate' button.

Although in most cases the location can't be pinpointed to an individual street address, it may be enough just to know which suburb it is in, to jog your memory. Note that you can only locate your own phone when it is switched on and has your SIM card in it.

Return to top.

How to set a location alert

  1. Go to the 'People' section in the menu. If you can't see any people it may be because the People section has to be opened. To do this, click on the number showing how many people are in your list, or the orange triangle next to that number (either one will work).
  2. Click on the 'Alerts' tab of the person on whom you want to set an alert.
  3. Give your alert a name, e.g. 'Neville is home?'.
  4. Select the time and the day(s) you want to receive the alerts.
  5. An alert is sent as an SMS and can also be sent via an email at no extra cost.

To delete an alert click on the 'X' to the right of the alert

Return to top.

How to name a Place

Places are your own names for areas on the map, and are circles centred on a specific location. To create a new Place:

zoom to the centre of the location you want to name, then click the "Name a Place" button. You can then choose a name, icon and size the circle.

Places can be set up so instead of seeing someone's location as an address it will show as a location you have named, such as school, work, home, soccer field.

  1. Move the map to where you want to name a place. In order to do this, you may want to search for a street address or point of interest, zoom to a person, and/or just pan and zoom the map by clicking and dragging on it.
  2. Once you have found the location on the map click the 'Name a Place' button. A place will be put right at the middle of the map. It will show up as one of the available "Place" icons. You can change to one of the other available icons if you wish
  3. Choose the icon you want to represent the place, and adjust the position of the place if necessary by dragging it to where you want it. Increase or decrease the size of the circle that defines the place by clicking on the arrow buttons under the icon selector.
  4. Once you have finished click the 'Save' button.

Once you have clicked 'Save' you can't modify a place, but you can delete it and create another one.

To delete the location click on the 'X' to the right of the Place.

Return to top.

How to block individual people from locating you

  1. Select My Account, and then select the 'Visibility' tab.
  2. You will see your list of people, with tick-boxes allowing you to block them from locating you. Note you can also choose whether or not they can attempt to locate you with A-GPS accuracy.
  3. Once you have configured your settings then click submit.

Note that visibility is mutual. If you block someone from locating you, you are not able to locate them either.

Return to top.

How to make yourself invisible to everyone

  1. Select My Account, and then select the 'Visibility' tab.
  2. Click the orange "Make me Invisible" button

Making yourself invisible is equivalent to blocking everyone in your list. It's just quicker than blocking each person individually, and doesn't override any individuals that you may have already blocked . i.e. when you choose to be visible again, any people you had already individually blocked will continue to be blocked.

Return to top.